Information about shipping
The shipping costs for Switzerland and Liechtenstein are 12 CHF (via DPD). Shipping to EU countries please visit www.youngandbrave.de. All other countries on request.
Delivery is normally made within 3 business days after receipt of payment under the delivery address indicated by the buyer.
Please note: we ship from Germany. Import duties and/or other country-specific import charges may apply. The costs incurred in this case shall be borne by the customer in full.
Cancellation or return policy
A return of the articles is only possible with a prior written agreement (e-mail) under firstname.lastname@example.org within a 14-day period without giving any reasons (but would be desirable). The item has to be returned by the buyer by means of a stamped return within the above-mentioned period to young and brave GmbH, Aeschenvorstadt 71 4051 Basel.
A refund of the purchase price (without delivery costs) will only be made for undamaged/unused items. The purchase price will be refunded upon receipt of the returned goods. The customer shall be notified in writing. The return does not include the following items: swimwear and teething rings. The client assumes the freight costs of the return.
Complaints due to material defects must be made immediately upon receipt of the goods with the help of the photo-identification under email@example.com. The reason for the defect/damage has to be explained here comprehensibly. Material defects resulting from improper use/handling are excluded from reimbursement claims and replacement delivery. young and brave GmbH will process the damage and inform the buyer in writing (e-mail) of the following possibilities:
– post-processing of the objected article,
– replacement delivery,
– refund of the purchase price.